Customer Service Shows Up Green… For the Environment and the Bottom Line
According to a recent article by Peter Healy of the Advocate, Pitney Bowes, of postage meter fame, clams to have saved almost $3 million in fuel costs over the last couple of years due to delivering...
View ArticleCustomer Service Stats Prove Why Everyone Must Deliver Excellent Customer...
Some might find statistics to be boring. Yet sometimes they tell a story, one that is so compelling, that everyone in an organization, from the CEO to the newest employee, must embrace. And, I...
View ArticleCustomer Service Can De-Commoditize Your Business
Last month I wrote about how customers are willing to spend more for good customer service. The American Express Global Customer Service Barometer stated that 70% of Americans are willing to spend an...
View ArticleCustomer Loyalty Programs: Stats, Facts and Opinions
For this last week in April, the final week of International Customer Loyalty Month, I want to share several more interesting statistics about customer loyalty. These statistics focus mostly on...
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