Quantcast
Channel: Shep Hyken » Customer Service Statistics
Browsing latest articles
Browse All 4 View Live

Customer Service Shows Up Green… For the Environment and the Bottom Line

According to a recent article by Peter Healy of the Advocate, Pitney Bowes, of postage meter fame, clams to have saved almost $3 million in fuel costs over the last couple of years due to delivering...

View Article



Customer Service Stats Prove Why Everyone Must Deliver Excellent Customer...

Some might find statistics to be boring.  Yet sometimes they tell a story, one that is so compelling, that everyone in an organization, from the CEO to the newest employee, must embrace.  And, I...

View Article

Customer Service Can De-Commoditize Your Business

Last month I wrote about how customers are willing to spend more for good customer service. The American Express Global Customer Service Barometer stated that 70% of Americans are willing to spend an...

View Article

Customer Loyalty Programs: Stats, Facts and Opinions

For this last week in April, the final week of International Customer Loyalty Month, I want to share several more interesting statistics about customer loyalty. These statistics focus mostly on...

View Article
Browsing latest articles
Browse All 4 View Live




Latest Images